Q: Is delivery included?
A: Yes it is included provided by Janio.asia. If you wish to use EMS via Singpost, it will cost 10% extra of the total price.
Q: Is delivery affected during Malaysia MCO?
A: Delivery is not affected as we are using air shipping
Q: Can I get it the next working day as I need it urgently?
A: Item requires to be airship from Malaysia to Singapore. Please refer to our product link as it states the estimated delivery date. Please plan your purchase early and do not purchase it if you need it urgently.
Q: Is delivery included and how long does the delivery takes?
A: Delivery is included and follow the dates stated in the product link. The dates stated includes weekends and public holiday
Q: Does the courier provide phone calling services before delivery?
A: The courier personal does not provide calling services before delivery.
Q: Can you update me with the delivery status?
A: We will provide you with the tracking link. Any issues with the delivery, kindly please contact the courier company directly
Q: Can the courier company call me before delivery?
A: Courier company does not provide calling services before delivery
Q: What if the tins I received is dented?
A: We will QC when it reaches us and if it is dented we will inform the supplier to change and it might take a bit more time for a replacement. However, once we have sent out, we will not be responsible for any damages.
*Please do expect slight dents when you receive your parcels
** As long as the tin is seal, the quality of the milk powder is not compromise
Q: What if my parcel is lost or damaged?
A: We will take photos of the items and send you by Whatsapp. If the parcel is lost or damaged by the courier, kindly please seek compensation from the courier as milkpowder.sg is not responsible if the courier company damage or lost the parcel. Accordingly to EMS, Singpost will compensate up to $150 and Janio will compensate up to RM200.
Q: Can I do dropshipping and send it to my customers?
A: Yes you can! We do not have anything on the parcels to state it is from milkpowder.sg
Q: I still have not received my parcel?
A: The Estimated Delivery window provided by Milkpowder.sg reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of Milkpowder.sg’s control.
Q: I require an update regarding my delivery, how can I contact the courier company?
If courier we used is EMS;
- If the parcel is still in Malaysia, kindly contact EMS Malaysia
- Website: https://www.ems.post/en/global-network/ems-operators/ems-malaysia
- Email: firstname.lastname@example.org
- Phone: +60322672271
- If the parcel is still in Singapore, kindly contact Singapore
If courier we used is Janio Asia;